{"id":5932,"date":"2026-03-23T09:00:00","date_gmt":"2026-03-23T06:00:00","guid":{"rendered":"https:\/\/track.com.tr\/?p=5932"},"modified":"2026-02-06T13:29:45","modified_gmt":"2026-02-06T10:29:45","slug":"yapay-zekadan-sonuclara-ureticiler-hizmet-sektorunu-nasil-donusturuyor","status":"publish","type":"post","link":"https:\/\/track.com.tr\/en\/yapay-zekadan-sonuclara-ureticiler-hizmet-sektorunu-nasil-donusturuyor\/","title":{"rendered":"FROM AI TO OUTCOMES: HOW MANUFACTURERS ARE TRANSFORMING SERVICE"},"content":{"rendered":"\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-895756351c57440aa6ae75b8cfdd5238\">Key insights from the State of Service in Manufacturing 2025<\/p>\n\n\n\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-149596b435948df160635f0ee4de18b2\">Manufacturers today face mounting pressure from multiple directions. Customer expectations for faster, better service continue to rise while operations grow increasingly complex. Add emerging technologies like&nbsp;Industrial&nbsp;AI into the mix, and the manufacturing landscape looks dramatically different than it did just a few years ago.&nbsp;<\/p>\n\n\n\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-cd619d897769c08c30fe12a885f98283\">The latest&nbsp;<a href=\"https:\/\/www.ifs.com\/assets\/service-management\/state-of-service-2025\" target=\"_blank\" rel=\"noreferrer noopener\">State of Service in Manufacturing report<\/a>&nbsp;from IFS and Accenture surveyed 800&nbsp;manufacturing&nbsp;leaders&nbsp;worldwide to understand the critical challenges reshaping service delivery.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-0daee887d317fbb8d23c32b9e59ac6ba\">One finding stands out above all others: service is no longer just a support function. It has evolved into a genuine profit powerhouse, helping manufacturers&nbsp;maintain&nbsp;resilience and competitiveness even during volatile times.&nbsp;<\/p>\n\n\n\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-dfdbf61a7184af9af264a94e60fb27d0\">To unpack these findings and explore what they mean for manufacturers worldwide,&nbsp;IFS experts&nbsp;and&nbsp;Mike Gosling, Service Platforms Manager at Cubic Transportation systems&nbsp;recently sat down together for an in-depth discussion.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-light-black-color has-text-color has-link-color wp-elements-d99833f75bc2809d57d11ea62c5a4a2d\"><strong><strong>The\u00a0Servitization\u00a0Paradox: Why Only 25% of Manufacturers\u00a0Have\u00a0Fully Implemented\u00a0It?\u00a0<\/strong><\/strong><\/h4>\n\n\n\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-f1f58a399848358e9d54b4f2d0b445a3\">Servitization&nbsp;refers to the&nbsp;shift from selling products to delivering outcome-based services.&nbsp;While 94% of companies report that outcome-based service&nbsp;models&nbsp;have&nbsp;already&nbsp;impacted&nbsp;their operations, only 25% have fully implemented&nbsp;them.&nbsp;<\/p>\n\n\n\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-23d531bd5d95c3c9ad6c9ea5adf399d1\">This gap reveals a fundamental challenge for traditional manufacturers. Moving from a product-centric business model to delivering service-based outcomes requires a complete mindset transformation.&nbsp;<\/p>\n\n\n\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-bbf08e63cb52202c84ddb4ac04245144\">The transition&nbsp;also&nbsp;involves significant organizational restructuring. When you sell a product, revenue arrives at the point of sale. With&nbsp;servitization, revenue flows through subscriptions and service contracts over time. This creates a financial gap that some organizations view as too risky to navigate.&nbsp;<\/p>\n\n\n\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-1cce421459eaded8310737e861698504\">Beyond the revenue model,&nbsp;servitization&nbsp;demands new infrastructure to manage resources, contracts, time allocation, devices, and more.&nbsp;For&nbsp;many&nbsp;manufacturers, this&nbsp;represents&nbsp;a&nbsp;substantial&nbsp;operational shift.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-light-black-color has-text-color has-link-color wp-elements-f5db3f061a3bd48d7f7a107232a4e3ec\"><strong><strong>The Rise of the Chief Service Officer\u00a0<\/strong><\/strong><\/h4>\n\n\n\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-0498be6cd92a4577f1f1413d0ceb32e6\">Recognition of service as a strategic priority is driving organizational change. According to the report,&nbsp;61%&nbsp;of&nbsp;companies&nbsp;considering appointing a Chief Service Officer&nbsp;rank&nbsp;it as a top three priority.&nbsp;<\/p>\n\n\n\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-95acb6f6923e1d83765bdf752658ba65\">This role signals more than a title change. It&nbsp;represents&nbsp;a commitment to partnership-based customer relationships, where service leaders engage directly with customers and guide strategic direction while navigating the&nbsp;sometimes difficult&nbsp;conversations that come with shared accountability.&nbsp;<\/p>\n\n\n\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-a5f92f894384a0a40103d0870b6db7c3\">When both provider and customer focus on the same outcome,&nbsp;the relationship fundamentally changes. Success becomes mutual, and the service leader orchestrates that alignment.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-light-black-color has-text-color has-link-color wp-elements-8cac25e8f24a0f7d78655bcd4c9afe58\"><strong><strong>Rethinking Product Design\u00a0<\/strong><\/strong><\/h4>\n\n\n\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-0a1078099a523784f6281a66c0a38f91\">Moving to outcome-based service transforms how companies think about products themselves. Mike explains this transformation at Cubic perfectly:&nbsp;<\/p>\n\n\n\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-54d557b34fcdbf28845028c01a9e8177\">\u201cWe are known for transportation systems, so people would transact with our gates and our ticket machines. But we&nbsp;don\u2019t&nbsp;sell gates and ticket machines. We sell guaranteed hours of availability for retail and validation.\u201d&nbsp;<\/p>\n\n\n\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-2d252e5ea0316f98f266090419988f0c\">This requires a mindset change, moving the focus beyond the product\u2019s&nbsp;initial&nbsp;quality to its sustained performance everywhere,&nbsp;which in turn&nbsp;drives fundamental changes in product design. As Mike points out: \u201cWhen you\u2019re guaranteeing hours of availability, the last thing you want is someone on-site having to diagnose something for hours and hours.&nbsp;Modulizing&nbsp;your products is a great way of maintaining the outcome.\u201d&nbsp;<\/p>\n\n\n\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-adf4535422637572d96cc30a0aeeccfd\">Design for service differs fundamentally from design for product,&nbsp;and this realization is driving manufacturers to rethink engineering from the ground up.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-light-black-color has-text-color has-link-color wp-elements-fa75617ffb80357fd1ab0e494ea95e50\"><strong><strong>The AI Adoption Gap: Why Most Manufacturers Struggle to Scale\u00a0<\/strong><\/strong><\/h4>\n\n\n\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-248cb230ea17788bf13d8f13b291de16\">AI dominates industry conversations. Yet while 96% of respondents claim to use AI in some form, only 28% have fully scaled it across service operations,&nbsp;presenting a significant implementation gap.&nbsp;<\/p>\n\n\n\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-a0d7e1f3652cb659b06a9f3acc0bf6ff\">However, as the discussion revealed, the type of AI being deployed matters significantly. There\u2019s\u00a0a risk of \u201cAI washing.\u201d While consumer AI tools like ChatGPT or Copilot boost\u00a0individual productivity,\u00a0their value is limited in comparison to\u00a0<a href=\"https:\/\/www.ifs.com\/what-is\/what-is-industrial-ai\" target=\"_blank\" rel=\"noreferrer noopener\">Industrial AI<\/a>,\u00a0purpose-built for the complexities of manufacturing service. Real value\u00a0of AI\u00a0comes from embedding specialized use cases into core business processes, such as:\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-light-black-color has-text-color has-link-color wp-elements-e36d811a96c2483f0a1993e801f743cd\">Intelligent scheduling that matches engineers to incidents based on multiple criteria\u00a0such as\u00a0location, skills, tools, fault type, and contractual impacts\u00a0<\/li>\n\n\n\n<li class=\"has-light-black-color has-text-color has-link-color wp-elements-ed6536b753c38a3dd764ac2b625d36b0\">Predictive maintenance using IoT data to\u00a0identify\u00a0issues before they cause failures\u00a0<\/li>\n\n\n\n<li class=\"has-light-black-color has-text-color has-link-color wp-elements-92a01ba28c7e341bb5b664d11b43e332\">Spare parts forecasting that balances inventory costs against service requirements\u00a0<\/li>\n\n\n\n<li class=\"has-light-black-color has-text-color has-link-color wp-elements-2e30a646f1195a63591ac338eb8389ef\">Knowledge management systems that capture expert techniques and make them accessible across the workforce\u00a0<\/li>\n<\/ul>\n\n\n\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-28f6317a04ce89b8e23f65b2f64f0cd6\">Successful AI implementations come with proper guardrails. Industrial AI affects the bottom line directly, so insights need careful consideration and control. Security concerns matter&nbsp;too, as business information must remain protected rather than exposed to open internet models.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-8feb28969c79c4fb716be972c67c8def\">Trust also plays a role,&nbsp;from confidence in data quality to the ability to&nbsp;act on&nbsp;insights&nbsp;and recommendations. Agentic AI,&nbsp;autonomous digital workers&nbsp;designed to plan and execute tasks&nbsp;independently,&nbsp;raises the stakes even more as they&nbsp;require&nbsp;organizations to trust&nbsp;in systems acting on their behalf.&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-light-black-color has-text-color has-link-color wp-elements-7ddfda9e2fbcf2ba27997ed16d457fad\"><strong><strong>How IoT Enables True Servitization<\/strong><\/strong><\/h4>\n\n\n\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-074d718a68363d1eec9a35e5a5171b68\">As Mike shared: \u201cTrue servitization relies on monitoring and IoT because, otherwise, how can you complete the outcome if you\u2019re not actually in control of what your devices are doing?\u201d Without real-time visibility into equipment performance, delivering guaranteed outcomes becomes challenging.<\/p>\n\n\n\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-285b84f6f91c809ac958219e429b4eac\">Monitoring equipment continuously, often lets companies detect faults before customers notice them or they lead to failures, and at times, they can even be fixed remotely or bounced back to customers for simple fixes before real issues arise.<\/p>\n\n\n\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-2d6049283850688d125f7eb153bf472c\">The data collected creates a rich pool of information such as messages, alerts, heartbeats or fault patterns across different locations, usage profiles etc. Combined with other data like parts consumption, it offers a strong foundation for machine learning models.<\/p>\n\n\n\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-f528093509a2221ef98f49d45a43e80f\">However, not all data proves equally valuable. Effective AI requires understanding the engineering context. For example, if a device is designed to flush alert messages after rebooting, naive analysis might conclude that reboots cause alerts. Teaching systems to understand design intentions prevents such hallucinations.<\/p>\n\n\n\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-7f58c5b4250322fbd6097768ea901cad\">The real power emerges when this data flows back to product development. Instead of just fixing known issues repeatedly, manufacturers can identify root causes and correct them at the source. This creates a closed loop from design to service and back again, continuously improving both products and service delivery.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-light-black-color has-text-color has-link-color wp-elements-b381c16f3fd2b5aecc3e9c7ebd5cc1a2\"><strong><strong>Sustainability as Competitive Advantage\u00a0<\/strong><\/strong><\/h4>\n\n\n\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-e1b88f0aec8d50e0100ef72259a44126\">Sustainability has moved from corporate responsibility checkbox to strategic imperative. An impressive 97% of survey respondents view sustainability as strategically important.&nbsp;<\/p>\n\n\n\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-dbc2982b908e50abb0269f2343c45a68\">This shift reflects both regulatory pressure and genuine cultural change. Employees and customers increasingly demand sustainable practices.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-a52c8fdef2abb1e27045151d16357533\">Service&nbsp;is inherently&nbsp;sustainable&nbsp;as&nbsp;the focus shifts to&nbsp;running existing assets better, faster, and longer. Rather than replacing equipment prematurely, service-oriented companies maximize asset lifecycles through:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-light-black-color has-text-color has-link-color wp-elements-407d865702bd7c6c4c932dad09caf43b\">Robust repair and refurbishment programs\u00a0<\/li>\n\n\n\n<li class=\"has-light-black-color has-text-color has-link-color wp-elements-23db6cda67b34af897b3ed6aeef37879\">Lifecycle planning that\u00a0optimizes\u00a0when to replace versus maintain\u00a0<\/li>\n\n\n\n<li class=\"has-light-black-color has-text-color has-link-color wp-elements-ef68feef93400e6454973536af6ceb54\">Early procurement of components as products near obsolescence\u00a0<\/li>\n\n\n\n<li class=\"has-light-black-color has-text-color has-link-color wp-elements-e364663fe7d88a7318e8b1ad009aa922\">Design choices that enable multiple repair cycles\u00a0<\/li>\n<\/ul>\n\n\n\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-846e5734dc77de87c1dad958be694e69\">Leading service organizations take pride in this circular economy approach. Technicians&nbsp;don\u2019t&nbsp;just repair&nbsp;devices,&nbsp;they refurbish them to near-new condition before returning them to service. This mindset shift from transactional product sales to lifecycle management delivers both environmental and financial benefits.&nbsp;<\/p>\n\n\n\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-a5bea7c299dc4e530947a328fecb6be4\">The aerospace industry&nbsp;provides&nbsp;a compelling example. By&nbsp;analyzing&nbsp;flight data including thrust levels and operational parameters, manufacturers can extend maintenance intervals.&nbsp;Aircraft&nbsp;spend less time in hangars and more time flying. Everyone wins: the manufacturer, the airline, and passengers. The environmental impact of reduced maintenance activity adds another layer of benefit.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-light-black-color has-text-color has-link-color wp-elements-c43d907df077a0aac05c6c82b224eb42\"><strong><strong>Supply Chain Disruption as the New Normal<\/strong><\/strong><\/h4>\n\n\n\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-429aee1984a9ffe1a110b80ad17bab2f\">Supply chain volatility has become a defining characteristic of modern manufacturing. A staggering 95% of companies experienced supply chain disruptions in the past 12 months alone.&nbsp;<\/p>\n\n\n\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-f551088c8c89908f5e87842a995cd62e\">Manufacturers thrive on consistency: knowing&nbsp;what\u2019s&nbsp;coming, when it will arrive, where&nbsp;it\u2019s&nbsp;sourced from, and at what cost. When these variables become unstable, for example due to recent tariff volatility, planning becomes significantly more complex.&nbsp;<\/p>\n\n\n\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-3c55849a335ed986550328268a8daf83\">The traditional just-in-time manufacturing model has increasingly given way to a just-in-case approach. Manufacturers now buffer inventory more heavily, accepting higher carrying costs to ensure availability.&nbsp;<\/p>\n\n\n\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-303b86f40656d0ed92601fefbbb5d854\">Service organizations face an even greater challenge. Unlike production lines with predictable part requirements, service operations must forecast demand without knowing exactly when failures will occur. This requires sophisticated forecasting tools, often AI-powered, to balance inventory costs against service level commitments.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-light-black-color has-text-color has-link-color wp-elements-0806758b49e7d63f6b55e8865b097019\"><strong><strong>The Strategy Shift: Dual Sourcing and Nearshoring<\/strong><\/strong><\/h4>\n\n\n\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-7014a5d450e3777d326fd2aa31c7fd33\">To manage supply chain risk, manufacturers are increasingly adopting dual sourcing strategies. They&nbsp;maintain&nbsp;relationships with low-cost global suppliers while also developing alternative sources closer to home.&nbsp;<\/p>\n\n\n\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-58709c2c1fb79902a9b6ffb599514cc9\">This nearshoring, or \u201cfriend-shoring,\u201d approach reflects a growing recognition that the lowest-cost&nbsp;option&nbsp;is not always the most resilient. Having a reliable alternative&nbsp;close at hand&nbsp;provides critical flexibility when disruptions occur.&nbsp;<\/p>\n\n\n\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-285008634e6f6c3866566fd43472f3c7\">For service operations, spare parts management becomes a continuous optimization challenge. Holding too much inventory erodes profitability, while holding too little risks missed service commitments. Striking the right balance requires:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-light-black-color has-text-color has-link-color wp-elements-ac99e0c7e6b221d6a70b6a33e23a0141\">Predictive analytics on expected failure rates\u00a0<\/li>\n\n\n\n<li class=\"has-light-black-color has-text-color has-link-color wp-elements-59eadb1e8b02dc859368b5b178c8c78f\">An understanding of how major events affect usage patterns\u00a0<\/li>\n\n\n\n<li class=\"has-light-black-color has-text-color has-link-color wp-elements-ae783e9ad482b7f68c783d27940461c6\">Strategic positioning of parts across service territories\u00a0<\/li>\n\n\n\n<li class=\"has-light-black-color has-text-color has-link-color wp-elements-100af7d7db4bd0a242d10c6537a72296\">Procurement planning that accounts for product obsolescence and next-generation requirements\u00a0<\/li>\n<\/ul>\n\n\n\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-0258368ce0169d0d9ee37515d781c714\">This balancing act never stops. Data-driven insights reveal patterns that enable tighter inventory management while\u00a0maintaining\u00a0service levels.\u00a0<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-light-black-color has-text-color has-link-color wp-elements-e68f9d16956a8bde6cd7f5001c8e9658\"><strong><strong>The Workforce Challenge\u00a0<\/strong><\/strong><\/h4>\n\n\n\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-525106d3465e7246845215cffa2c526c\">An overwhelming 98% of manufacturers report&nbsp;labor&nbsp;shortages or skills gaps.&nbsp;<\/p>\n\n\n\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-52eeb59b8457dacdbfb4845d884b5e68\">The challenge has multiple dimensions. Many experienced field engineers are approaching retirement, taking decades of hard-earned knowledge with them. At the same time, manufacturing often struggles with&nbsp;perception&nbsp;issues among younger generations,&nbsp;frequently&nbsp;viewed as repetitive work involving long hours and rigid schedules.&nbsp;<\/p>\n\n\n\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-0adc20c82b52e328e5cba0c45421207f\">Younger workers also grow up in digital-first environments, with expectations for modern tools and flexible ways of working. This shift is pushing manufacturers to rethink how they attract, enable, and&nbsp;retain&nbsp;talent.&nbsp;<\/p>\n\n\n\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-79342fdd57d25395068b9d7e936fbb55\">Several strategies show promise.&nbsp;<\/p>\n\n\n\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-f618566696ced4dac93f9fd880f05c85\">Reframing the work&nbsp;from manufacturing to problem-solving can help reposition service roles. Younger generations often thrive in creative, analytical environments, and positioning service work as solving complex challenges rather than turning wrenches can broaden its appeal.&nbsp;<\/p>\n\n\n\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-9c366f42a9f100b2a21c1fb80a9eee3b\">Modern mobile tools&nbsp;also play a critical role. AI-powered copilots can guide technicians through diagnostics step by step or automatically capture work notes. When devices connect directly to equipment for sensor data and real-time insights, work becomes more engaging and less administrative.&nbsp;<\/p>\n\n\n\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-757de76cbb49ea261bcb59d629e27afe\">Knowledge&nbsp;management&nbsp;is equally important. When workers need guidance, they often turn to video. Creating searchable libraries of expert-led, video-based instructions meets workers where they already seek information.&nbsp;<\/p>\n\n\n\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-feab26c451bc6c3d4ecc0dd9ff54adcb\">Robust&nbsp;apprenticeship programs&nbsp;further strengthen workforce development. Programs that extend beyond basic training to include technical education, college partnerships, mentoring, and clear career progression help build long-term capability. In many cases, graduates become advocates and leaders, as seen in successful programs like Cubic\u2019s.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-light-black-color has-text-color has-link-color wp-elements-d89d8f7d0de73f991782f9d69105afd7\"><strong><strong>Expanding the Talent Pool\u00a0<\/strong><\/strong><\/h4>\n\n\n\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-d440dbb9861492584aeef892620ce059\">Beyond traditional hiring, some manufacturers are exploring alternative&nbsp;labor&nbsp;models. The gig economy can provide access to students during holidays or individuals seeking flexible work aligned with family commitments.&nbsp;<\/p>\n\n\n\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-7629368e573fbf1528b34488f6650e0c\">Making this approach&nbsp;viable&nbsp;requires thoughtful preparation. Work must be broken into manageable tasks, knowledge systems must support less experienced workers, and products need sufficient modularity to avoid overwhelming complexity. Scheduling also needs to flex to accommodate these models.&nbsp;<\/p>\n\n\n\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-fb87b00403e9f2575b7dc80b49e03b80\">When these elements align, manufacturers can access talent pools that were previously out of reach.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-light-black-color has-text-color has-link-color wp-elements-11a644e8082a9a19393b7ec2451c85fa\"><strong><strong>Leveraging\u00a0Senior Expertise Differently\u00a0<\/strong><\/strong><\/h4>\n\n\n\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-84646d7b1e5d8f80aecee799326f1f60\">The aging workforce presents opportunities alongside challenges. Experienced technicians with deep knowledge can transition into remote expert roles.&nbsp;<\/p>\n\n\n\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-c37753d9003a01f4b5368dbe99c28b82\">Rather than visiting five or six customer sites daily, these experts can support&nbsp;many&nbsp;junior colleagues remotely. This model offers multiple benefits:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-light-black-color has-text-color has-link-color wp-elements-014cc0b8f0fc99075e49895f85bb34a1\">Democratizes\u00a0expertise\u00a0across the organization\u00a0<\/li>\n\n\n\n<li class=\"has-light-black-color has-text-color has-link-color wp-elements-ec3ed80b4afe9de663130fc0463db142\">Enables hybrid work arrangements with reduced travel\u00a0<\/li>\n\n\n\n<li class=\"has-light-black-color has-text-color has-link-color wp-elements-59b7898a6b9232faf9e6c518143789cc\">Extends productive careers for workers who may struggle with physical field demands\u00a0<\/li>\n\n\n\n<li class=\"has-light-black-color has-text-color has-link-color wp-elements-d6b325f91e140af6ee7be706f5a78e29\">Accelerates learning for less experienced team members\u00a0<\/li>\n<\/ul>\n\n\n\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-c6c7088cc38dec34882cdeb470145b8d\">This approach transforms a potential loss of knowledge into a multiplier effect.\u00a0<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-light-black-color has-text-color has-link-color wp-elements-467e652bb10edbcdaa8f4555939125ff\"><strong><strong>The Predictive Maintenance Opportunity\u00a0<\/strong><\/strong><\/h4>\n\n\n\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-429e1488a03a8e8a07dca10807fba2fe\">Predictive maintenance&nbsp;represents&nbsp;a&nbsp;clear&nbsp;value proposition for industrial AI. The data exists. The algorithms work. The business case is proven. Yet adoption still lags.&nbsp;<\/p>\n\n\n\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-ceba834841082c967266c37b7356d9ab\">Despite widespread discussion around IoT, AI, and outcome-based service, only 21% of manufacturers have truly adopted predictive maintenance.&nbsp;<\/p>\n\n\n\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-14f8c08953cb51d7231063efbf438f55\">Organizations that successfully implement it see meaningful gains, from reduced unplanned downtime and optimized resource deployment to lower inventory carrying costs and improved customer satisfaction. These advantages help them stay competitive in increasingly complex operating environments.&nbsp;<\/p>\n\n\n\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-d9a0caca6b9cb5642bff4e2aac29b6fa\">For the 79% still behind, predictive maintenance&nbsp;represents&nbsp;a powerful opportunity to move from reactive operations to proactive service.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-light-black-color has-text-color has-link-color wp-elements-6eae5acf389935204cbcca4d3a449607\"><strong><strong>Regional Variations in Adoption\u00a0<\/strong><\/strong><\/h4>\n\n\n\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-7202bc33295fd4f456b4eeedc6b4c17d\">While global insights show clear momentum in service transformation, regional differences reveal how priorities and maturity vary across markets.&nbsp;<\/p>\n\n\n\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-9f8aaa7240cb8c1df984bc1b4030819c\">The Nordics lead in AI integration and real-time&nbsp;emissions&nbsp;tracking, reflecting advanced digital maturity. Japan stands out for&nbsp;servitization&nbsp;maturity, with the highest proportion of manufacturers viewing service as strategic and prioritizing the Chief Service Officer role. The UK shows strong adoption of service technologies but lags in AI integration, while the Middle East leads in resilience and sustainability focus. DACH organizations face growing pressure to evolve, driven by high adoption of technologies that support distributed workforces and service scalability.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-light-black-color has-text-color has-link-color wp-elements-d51994f10740d1d8a0167b328f707356\"><strong><strong>The Path Forward\u00a0<\/strong><\/strong><\/h4>\n\n\n\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-401819aec10c3003df058b5696446e9c\">Service transformation in manufacturing&nbsp;isn\u2019t&nbsp;optional.&nbsp;It\u2019s&nbsp;an imperative driven by customer expectations, competitive pressure, and economic reality.&nbsp;<\/p>\n\n\n\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-834872154130a58e7047dabfbb1254db\">The journey involves interconnected challenges:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-light-black-color has-text-color has-link-color wp-elements-01b57e9c20b8e20c09cac1b8dcdafbf7\">Shifting from product-centric to outcome-focused business models\u00a0<\/li>\n\n\n\n<li class=\"has-light-black-color has-text-color has-link-color wp-elements-c4af69a6fcafac901348904cddc8c24d\">Transforming organizational structures and creating senior service leadership\u00a0<\/li>\n\n\n\n<li class=\"has-light-black-color has-text-color has-link-color wp-elements-662e306a2bb1155765e2b79306c0defb\">Redesigning products specifically for serviceability\u00a0<\/li>\n\n\n\n<li class=\"has-light-black-color has-text-color has-link-color wp-elements-c2191220a539d1f67c070ba501c10afe\">Implementing IoT infrastructure to enable monitoring and data collection\u00a0<\/li>\n\n\n\n<li class=\"has-light-black-color has-text-color has-link-color wp-elements-b55ecfbe6c9d4035b79accf8e7d2cee5\">Adopting AI with\u00a0appropriate governance\u00a0and guardrails\u00a0<\/li>\n\n\n\n<li class=\"has-light-black-color has-text-color has-link-color wp-elements-7b54e414d893b719dd2cc5a3763fd9a5\">Building sustainable practices into core operations\u00a0<\/li>\n\n\n\n<li class=\"has-light-black-color has-text-color has-link-color wp-elements-e033fcf9c153be7c4e409e3a019b71fc\">Managing increasingly volatile supply chains\u00a0<\/li>\n\n\n\n<li class=\"has-light-black-color has-text-color has-link-color wp-elements-fce33ae23a71ce660d94fe36996df203\">Attracting, developing, and\u00a0retaining\u00a0skilled workforces\u00a0<\/li>\n\n\n\n<li class=\"has-light-black-color has-text-color has-link-color wp-elements-e4d3143325578bf615fa0f3a5f3173b2\">Moving from preventative to predictive maintenance approaches\u00a0<\/li>\n<\/ul>\n\n\n\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-449d3cf1267c95919ab6a295c1abfdb8\">No manufacturer will solve all these challenges simultaneously. The key is starting the journey, learning from both successes and failures, and&nbsp;maintaining&nbsp;momentum.&nbsp;<\/p>\n\n\n\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-7d3711ea546acd472e8de5fa9992c78f\">The manufacturers that thrive in 2026&nbsp;and beyond will be those that recognize service not as a cost&nbsp;center&nbsp;or necessary evil, but as their primary source of differentiation, customer loyalty, and profitable growth.&nbsp;<\/p>\n\n\n\n<p class=\"has-light-black-color has-text-color has-link-color wp-elements-042c6f26244d15710ba232af42572b2c\">The transformation is underway. The question&nbsp;isn\u2019t&nbsp;whether to&nbsp;participate, but how quickly and effectively your organization can adapt.&nbsp;<\/p>\n\n\n\n<p>SOURCE: Mark Brewer (2026 January 22) From AI to Outcomes: How Manufacturers Are Transforming Service. IFS Blog. <a href=\"https:\/\/blog.ifs.com\/from-ai-to-outcomes-how-manufacturers-are-transforming-service\">https:\/\/blog.ifs.com\/from-ai-to-outcomes-how-manufacturers-are-transforming-service<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Key insights from the State of Service in Manufacturing 2025 Manufacturers today face mounting pressure from multiple directions. Customer expectations for faster, better service continue to rise while operations grow increasingly complex. Add emerging technologies like&nbsp;Industrial&nbsp;AI into the mix, and the manufacturing landscape looks dramatically different than it did just a few years ago.&nbsp; The<\/p>\n","protected":false},"author":2,"featured_media":5930,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[52],"tags":[],"class_list":["post-5932","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articles"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/track.com.tr\/en\/wp-json\/wp\/v2\/posts\/5932","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/track.com.tr\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/track.com.tr\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/track.com.tr\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/track.com.tr\/en\/wp-json\/wp\/v2\/comments?post=5932"}],"version-history":[{"count":2,"href":"https:\/\/track.com.tr\/en\/wp-json\/wp\/v2\/posts\/5932\/revisions"}],"predecessor-version":[{"id":5934,"href":"https:\/\/track.com.tr\/en\/wp-json\/wp\/v2\/posts\/5932\/revisions\/5934"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/track.com.tr\/en\/wp-json\/wp\/v2\/media\/5930"}],"wp:attachment":[{"href":"https:\/\/track.com.tr\/en\/wp-json\/wp\/v2\/media?parent=5932"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/track.com.tr\/en\/wp-json\/wp\/v2\/categories?post=5932"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/track.com.tr\/en\/wp-json\/wp\/v2\/tags?post=5932"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}