- Define the role and expectations
- Provide training and coaching
- Align the vision and goals
- Empower and motivate
- Monitor and evaluate
1. Define the role and expectations
The first step is to clearly define what you expect from your change management champions, and what they can expect from you and the project team. This includes their responsibilities, tasks, time commitment, reporting lines, feedback mechanisms, and recognition. You should also clarify how they will collaborate with other champions, project sponsors, and end-users. By providing a clear and consistent role description, you can help your champions understand their value and contribution to the ERP project.
2. Provide training and coaching
The second step is to provide your change management champions with the necessary training and coaching to perform their role effectively. This includes both technical and soft skills, such as ERP system functionality, change management methodology, communication skills, conflict resolution, and stakeholder engagement. You should also offer ongoing support and guidance, as well as opportunities for learning and improvement. By providing your champions with the right skills and resources, you can help them overcome any knowledge gaps or challenges they may encounter.
3. Align the vision and goals
The third step is to align your change management champions with your ERP vision and goals, and help them communicate them to the stakeholders. This includes explaining the benefits, risks, and impacts of the ERP project, as well as the expected outcomes and measures of success. You should also involve your champions in the planning and decision-making process, and solicit their feedback and input. By aligning your champions with your ERP vision and goals, you can help them create a sense of ownership and commitment to the change.
4. Empower and motivate
The fourth step is to empower and motivate your change management champions, and recognize their efforts and achievements. This includes giving them autonomy and authority to act as change agents, and providing them with the tools and support they need. You should also celebrate their milestones and accomplishments, and reward them for their performance and behavior. By empowering and motivating your champions, you can help them boost their confidence and morale, and foster a positive change culture.
5. Monitor and evaluate
The final step is to monitor and evaluate your change management champions, and provide them with constructive feedback and improvement suggestions. This includes tracking their activities, results, and impact, as well as their satisfaction and engagement levels. You should also conduct regular check-ins and reviews, and address any issues or concerns they may have. By monitoring and evaluating your champions, you can help them identify their strengths and weaknesses, and enhance their effectiveness and efficiency.
SOURCE: https://www.linkedin.com/advice/3/how-can-you-ensure-change-management-3r0mc?trk=cah1
