6 BEST PRACTICES FOR SERVICE REQUEST MANAGEMENT
Implementing best practices in Service Request Management (SRM) ensures that your organization can handle requests efficiently and effectively, improving user…
Implementing best practices in Service Request Management (SRM) ensures that your organization can handle requests efficiently and effectively, improving user…
ERP process governance definition ERP process governance benefits ERP process governance challenges ERP process governance best practices ERP process governance…
Talent, especially in the manufacturing sector, does not grow on trees. A recent survey by the British Chambers of Commerce (BCC) reports…
The Importance of Effective Service Request Management Effective Service Request Management (SRM) is vital for maintaining a well-organized and efficient…
1. Streamline workflows 2. Optimize resources 3. Increase customer satisfaction 4 .Enhance scalability and flexibility 5. Improve security and reliability…
In life, we all have goals that we want to achieve. Whether it is getting a promotion, losing weight, or…
Efficiently planning and scheduling maintenance for complex assets can be a challenge for companies. AI-powered optimization can provide tangible benefits…
1. ERP benefits ERP can offer numerous advantages to multi-site operations, including improved visibility and accuracy of financial, operational, and…
With employee disengagement costing the global economy $7.8 trillion, it’s a problem that businesses can’t simply ignore. So, it’s no wonder…
The digital world has arrived. Forty-eight percent of organizations are now digital, having moved from the act of digitally transforming…
1. Follow industry standards One of the best ways to stay on top of all the latest trends inERP project…
In the world of Supply Chain Management (SCM) Consulting, the path to becoming a subject matter expert is often a…
Many construction organizations running a legacy business system or sunsetting software, operate under the mantra of, “if it’s not broken,…
1. Define clear policies and goals Before implementing any AI or ML solution, you need to define clear policies and…
It’s all change in the defense sector! The U.S. defense sector lost over 40% of its value just a few…
Harnessing the Potential of Your ESM/ITSM System It’s a given that organizations continually seek new tools to enhance efficiency, streamline…
1. Define your boundaries One of the main causes of digital fatigue is the lack of clear boundaries between work…
Across all industries, organizations make significant investments in assets. Whether they’re being used to manufacture sweets, move thousands of passengers…
When people ask me: “What’s the best thing about the AI hype?” Sometimes I joke and say that it means…
1. Understand ERP Before walking into the interview room, ensure you have a solid understanding of ERP systems. They are…
AI might be the most talked-about term in field service currently. Yet, organizations are still finding it challenging to apply…
This is our fourth and final blog post in the IFS series, where we explore the Market Guide for Mobile Workforce…
1. Risk Context Understanding the context behind project risks is essential before communicating them to stakeholders. Always begin by thoroughly…
When it comes to selecting enterprise software, you can make some general assumptions about what most companies want to achieve: Improve…
Many companies in the energy industry are diversifying from a major reliance on oil and gas revenue and embracing the journey…
1. Assess Skills When delegating tasks within an ERP project, first assess the skills and competencies of your team members.…
In this latest blog, IFS, Global Industry Director – Construction and Engineering (C&E), Chris Knight shares his thoughts on the…
Today, with the introduction of low-code development solutions, it has changed the way in which companies and developers work. Low…
1. Set Boundaries Establishing firm boundaries is crucial for ERP professionals. Define your work hours and stick to them as…
The commercial aerospace sector has experienced modest but steady growth since mid-2020, as demand for air travel began to recover…
The design industry has seen amazing progress in tools that allow everyone to create polished and professional-looking designs. With the…
1. Understand Needs Before diving into customization, it's fundamental to understand the needs of each department within your organization. Engage…
Service Catalog is an integral part of your field service infrastructure. It allows you to standardize and simplify your service…
Employee service experience encompasses the various interactions employees have with the services and support provided by their company. This includes…
1. Empathy Defined Empathy, the ability to understand and share the feelings of another, is a powerful tool in any…
There’s no excuse for poor quality in manufacturing. A connected, properly trained and enabled workforce is your best defense. Product quality…
Safety is all about putting people first. Yes, the impact of safety issues in the manufacturing sector can be substantial…
1. Data Silos Imagine your company as a bustling marketplace, where each stall is a department with its unique set…
IFS Unleashed 2024 is poised to be a groundbreaking conference where attendees will witness firsthand the evolving landscape of AI…
Every minute of equipment downtime is money lost. There’s no room for slack for frontline workers when every component on…
1. SMART Basics SMART goals start with specificity; in ERP, this means identifying the exact area you wish to improve…
The Aerospace and Defense (A&D) industries are navigating a complex landscape of technological advancements, regulatory changes, and evolving security threats.…
Managing a large mobile workforce can be a daunting task. The job can be time-consuming, complex, and prone to error,…
1. Set Goals Establishing clear, achievable goals is essential for staying on track with your ERP tasks. Begin by breaking…
The expanding universe of data is ushering in a new wave of transformative growth. This surge is fostering the creation…
Fostering Diversity and Inclusion at IFS At IFS, we believe in fostering an inclusive environment where every employee feels valued…
1. ERP Training To fully benefit from an ERP system, comprehensive training is essential. Ensure that your team understands how…
As part of an organization’s journey towards digital operations, they are bound by business and legal requirements to sign and…
The importance and urgency around the global sustainability agenda have never been greater for organizations. In fact, in a study by…
1. Understand Why Resistance to ERP training often stems from fear of change or a lack of understanding of the…
With over 310 million airline passengers being transported on aircraft maintained using IFS Cloud, we are always looking to update…
The manufacturing landscape continues to evolve rapidly, and staying ahead requires continuous learning and adaptation. As industry leaders in manufacturing,…
1. Embrace Critique When you receive negative feedback on your AI project, it's essential to embrace it rather than dismiss…
Construction & Engineering (C&E) has struggled with productivity over the last two decades. Statistics and data tell us this isn’t…
I’ve been contemplating technology enabled tectonic shifts in industry. Of course, AI is topical. There’s something more fundamental happening, particularly…
1. Understand Fear Understanding the root causes of resistance is the first step towards overcoming it. Employees often fear the…
As organizations strive for efficiency, adaptability, and seamless IT services, choosing the right ITSM software is a critical decision that directly impacts…
As regulations tighten and ESG initiatives gain momentum in the oil and gas industry, addressing venting and flaring emissions becomes…
1. Assess Needs Before diving into an ERP system upgrade, it's crucial to assess your organization's specific needs. This involves…
Workover and intervention events within the Oil and Gas industry are unavoidable. Convert these downtime scenarios into optimized uptime and…
The importance and urgency around the global sustainability agenda have never been greater for organizations. In fact, in a study by…
Reflect Deeply Reflecting on a failed ERP project requires honesty and a willingness to identify the missteps. Start by gathering…
Digital transformation is a continuous journey, as our world ceaselessly turns to digital tools and approaches to solve our most urgent…
2023 brought with it new trends to interpret, fresh challenges to navigate, and, of course, lessons to learn. In 2024,…
1. Define Goals Before diving into performance evaluations, it's essential to define clear, measurable goals for your AI system. This…
Industry 4.0 is mainstream in A&D manufacturing, and attention is now turning to the new kid on the manufacturing block—Industry…
It is no secret the last couple of years brought market uncertainty to the global upstream oil and gas industry.…
1. ERP Basics ERP systems offer a bird's-eye view of your business, providing insights that are critical for strategic planning.…
To Konica Minolta, a leading provider of digital workplace services, commercial and industrial printing, and optical systems for industrial use,…
In 2021, the US Navy selected IFS and Lockheed Martin to deliver intelligent ship and aircraft maintenance. It’s a massive project, supporting…
Plan Ahead Before the event, identify your networking goals and research the attendees and speakers. Knowing who will be there…
Q1 has officially ended, and as we look ahead to Q2 and beyond, you might be thinking about how to…
Do you know what year it is? Well, if you thought it was 2024, you’re right it is! If you’re…
1. AI Assessment Before diving into the world of AI, take stock of your current situation. Assess your organization's readiness…
Another few years and another IFS upgrade! A while back I posted my upgrade story on the IFS Blog and I wanted…
Asset-intensive industries have faced numerous challenges in 2023. However, with advances in Enterprise Asset Management (EAM), including AI, organizations are…
Assess Needs To give your ERP system's data analysis and reporting a creative boost, start by conducting a thorough assessment…
As we hear often from our customers and our ecosystem, many manufacturing leaders still struggle with onboarding, managing, upskilling and…
While most assets and projects within the Oil and Gas (O&G) sector have precise start and end dates, lifecycle management…
Scope and timeline The first thing to look at is the scope and timeline of the vendor's implementation methodology. How…
Are big organizations part of the problem or part of the solution? How can we act more responsibly? What can I do?…
This March, the Big Ten Women’s and Men’s Basketball Tournaments were more than just showcases of elite collegiate basketball—they were a celebration of how…
Assess Reality When you realize your ERP project is off track, the first step is to conduct a thorough assessment.…
What’s the Deal with ESM? Organizations constantly face a myriad of challenges in delivering efficient and effective services across various…
Game development has come a long way since the first ever game created using an oscilloscope and an analog computer…
1. Assess Needs The first step in optimizing your financial management processes is to conduct a thorough assessment. You need…
In Enterprise Resource Planning (ERP), staying up to date with the latest advancements is crucial for maintaining efficiency, competitiveness, and compliance.…
This is a short story about a belt, that thing we wear around our waists. It’s also about the power…
1. What are the main threats to ERP security? ERP security is not only about preventing unauthorized access to your…
The AI revolution has taken the world by storm. As individuals, it’s easy to correlate the impact of co-pilots and…
1. What are data inconsistencies? 2. Why do data inconsistencies occur? 3. How to identify data inconsistencies? 4. How to analyze…
The early days of enterprise software were marked by functionality taking precedence over user experience. However, users today expect intuitive,…
The Mobile World Congress (MWC), held annually in Barcelona, is the largest and most influential event for the mobile technology and…
Stay Updated To excel in AI, you must stay abreast of emerging technologies. Regularly read industry publications, attend webinars, and…
Employee Service Management is a comprehensive strategy that goes beyond the traditional paradigms of HR and IT Service Management (ITSM). ESM is…
Since the beginning of Covid-19 pandemic in 2020, traditional Work-From-Office culture has been replaced with the new normal Work-From-Home. With…
1. Assess the gaps Before you start the ERP project, you need to assess the gaps between your current and…
It’s time for the manufacturing industry to take a bold step towards a sustainable future. The old ways of production…
With breakthroughs in AI using deep learning and transformer models over the past decade the hype is at its peak!…
Define your goals and objectives Before you start any project, you need to have a clear vision of what you…
As one of the most respected companies in the Fortune 250, Exelon is the largest energy delivery company in North America. With…
What impact will Artificial Intelligence (AI) have on such a traditional industry as Construction and Engineering? Early indicators show the…
The “The customer is always right” slogan originated in retail and has dominated our society for more than 100 years. Users,…
Assess the situation Communicate effectively Realign your goals Rebuild your team Celebrate your wins Learn from your mistakes 1. Assess…
Once the domain of companies able to supply the requisite resources and infrastructure to support AI, rapid commoditization has made…
Talent, especially in the manufacturing sector, does not grow on trees. A recent survey by the British Chambers of Commerce (BCC) reports…
Define the role and expectations Provide training and coaching Align the vision and goals Empower and motivate Monitor and evaluate…
Matt Medley, Global Industry Director, A&D, IFS, highlights the four key trends impacting the defense sector throughout 2024. As budgets increase…
Demand and Growth Innovation and Impact Learning and Development Challenge and Satisfaction Recognition and Reputation 1. Demand and Growth ERP…
In the IFS Enterprise Asset Management (EAM) Predictions for 2024, we predicted that maintenance technicians will spend less time on their…
Assess Your Current State Communicate Your Vision Define Your Change Management Strategy Train Your Team Test Your System Support Your…
In today’s fast-paced business landscape, organizations are constantly seeking ways to enhance productivity and stay ahead of the competition. Adapting…
Understand your data sources Define your business goals and questions Choose the right tools and techniques Visualize and communicate your…
Have you ever experienced a strange sound coming from your car? You instinctively feel something is wrong, but what next?…
The commercial aviation industry is on the cusp of unprecedented change spurred by growth in Advanced Air Mobility (AAM). Predictions of…
Define the scope and goals Communicate frequently and transparently Test and validate the update Train and support the users Monitor…
Manufacturing organizations are facing the requirement of reducing their carbon footprint and CO2 emissions level, especially in Europe, where the…
What is hands-on training? Why is hands-on training important for ERP software? How can you find hands-on training opportunities for…
Scheduling service technicians efficiently poses a significant challenge for many companies today. With high volumes of jobs and resources, customer…
Edwards Lorenz was a meteorologist and a mathematician who set off to devise a model to predict the weather but…
Released in December 2023, the IFS Enterprise Asset Management (EAM) Trend Report offers a comprehensive analysis of the industry’s present landscape while…
Fly me to an asteroid, hydrogen becomes the green king of fuel, supersonic travel meets reality, AI gives predictive maintenance…
What is ERP Software? How can ERP Software İmprove your Business Operations? How to Choose The Right ERP Software for…
In life, change is often the only constant, and sometimes, it can be the catalyst for discovering new passions and…
Check Data Sources Check Data Formats Check Data Relationships Check Data Transformations Check Data Outputs Check Data Feedback Here’s What…
Whether it’s implementing cutting-edge technologies, upgrading systems, or optimizing processes, IT investments are critical for organizations in enhancing efficiency, competitiveness,…
2024 is expected to witness significant advancements in construction and engineering, driven by a need to increase business competitiveness, adopt…
We have been continuously hearing the keywords “IFS Cloud”, “IFS Upgrades” and “Path to Evergreen” in many social media platforms…
No one-size fits all – your deployment, your choice Over the last decade there has been much debate about how…
What İs ERP? How does ERP Work? How Can ERP Save Money? How Can ERP Save Time? How to Choose…
So, what’s the connection between the tube and IFS you ask? Our signature purple cable cars have been connecting Greenwich…
Understand The Current State Define The Future State Map And Model The ERP Processes Implement And Test The ERP Processes…
Release management is a structured process for planning, coordinating, and controlling the movement of software releases into production environments. It…
In today’s fast-paced world, juggling the demands of work and life can feel like a constant dance. However, achieving that…
Identify Your Objectives Understand Your Customers Choose Your CRM Tools Implement Your CRM Processes Train Your Staff Evaluate Your Results…
The Energy, Utilities and Resources (EU&R) sector continues to prioritize digital transformation to drive meaningful operational efficiencies while meeting the…
Manage Your Time Better Reduce Your Stress Levels Enhance Your Skills and Knowledge Achieve Your Goals and Aspirations Balance Your…
Cloud-Based ERP Artificial İntelligence and Machine Learning Internet of Things and Big Data Mobile and Social ERP Green and Sustainable…
For people who have worked with me before, it’s no secret that I place immense value on data-driven decision-making. As…
In a world that is committed to embracing sustainability, organizations are realizing the importance of integrating eco-conscious practices into their…
Define Clear Roles and Expectations Foster Collaboration and Communication Provide Training and Support Manage Risks and Changes Celebrate Achievements and…
Rob Mather, Vice President, Aerospace and Defense Industries at IFS Since the release of ChatGPT, it seems like all anyone can…
Join Online Communities Attend Events and Workshops Connect with Alumni and Peers Join Professional Associations Reach out to Experts tnd…
Customization vs Configuration Benefits of Customization Risks of Customization Best Practices for Customization Benefits of Configuration Risks of Configuration Best…
Know The Basics Choose A Role Develop Your Skills Build Your Portfolio Network With Others Here’s What Else To Consider…
Set Clear Objectives and Priorities Plan and Schedule Your Tasks Delegate and Collaborate Monitor and Evaluate Your Progress Manage Your…
Recognizing the challenges A common challenge with an enterprise ERP solution is determining how it will communicate with other software…
Since the creation of the first game using an oscilloscope and an analog computer in 1958, game development has advanced…
Assess Your Needs Choose the Right Platform Use Configuration Options Leverage Customization Tools Hire Professional Help Test and Evaluate Here’s…
The oil and gas industry has been subject to a turbulent few years – it was only a little over 3 years…
APIs have been a crucial tool for programmers for a long time. Starting from the simple “Hello World!” program that…
For the oil and gas industry, a dual set of realities requires a departure from the old way of doing…
Pioneering a New Era in US College Sports At IFS, we’re not just entering the prime time, high stakes world…
Organizations today face increasing challenges due to complex workflow systems, asynchronous data, and disconnected workforces. On top of this, businesses…
During the pandemic, over two-thirds of employees working from home experienced burnout. However, despite this most businesses have now implemented a hybrid…
Infrastructure and asset investments deliver strong returns with relatively stable risk profiles. However, according to the experts at McKinsey & Company,…
Supply Chain disruption is here to stay; it’s not a case of if but when is the next event that impacts your supply chain…
In today’s fast-paced business landscape, field service organizations are under mounting pressure to adopt advanced technologies. These innovations promise significant…
Ever heard of March Madness? You should have – IFS gets involved every year in this month’s Basketball madness. Tue,…
In the world of asset management acronyms—CMMS, EAM, APM—the approach that can most profoundly influence your organization but is least…
Have you ever faced any difficulty understanding your user’s expectations and pain points? If the answer is yes, you are…
In a recent webinar, Marne Martin, the Chief Strategy Officer at IFS, explored Service Life Cycle Management and why it…
In life, change is often the only constant, and sometimes, it can be the catalyst for discovering new passions and…
What is digital transformation? Digital transformation is a buzzword that has been in circulation for quite some time now and…
As AI technology continues to evolve, it is clear that conversational AI will play an increasingly significant role in our…
Why is digital transformation so difficult? Digital transformation… the phrase that evokes images of streamlined processes, increased efficiency, and a…
Asset management has always been an important tool for helping organizations meet revenue, production, and profitability targets. In this digital…
Maintaining strong relationships with our customers is at the heart of everything we do at IFS, and the IFS Champions…
We’re excited to share the first twice-yearly update of IFS Cloud. As always, we’re constantly looking for ways to improve our products, and our…
Over the past decade, we’ve seen the London Cable Car running regular trips across the Thames from the Royal Docks…
The energy, utilities, and resources industry is a complex and rapidly evolving industry that requires specialized solutions. The good news is that IFS can…
According to a recent, global IFS study, 67% of manufacturing organisations find it difficult to fill positions with 40% citing the scarcity of skilled and qualified talent as the most…
Contracting with the U.S. Department of Defense (DoD) can represent a significant revenue opportunity for A&D manufacturers, but this doesn’t…
Firms in the construction and engineering industry deliver complex, high-value projects for exceedingly small profit margins. This creates major business…
One of the biggest challenges faced by the industry is improving business and project margins. But what steps can be…
No industry is immune from the famous ‘digital transformation’ buzzword, following a period of such intense social and business change.…
As companies attempt to orchestrate new product-as-a-service business models, adopt circular economy ambitions and rise to increasing customer and employee…
We’re excited to share the first twice-yearly update of IFS Cloud. As always, we’re constantly looking for ways to improve our products, and our…
Having worked in the Energy, Utilities, and Resources (EUR) sector for most of my career, I’ve been fortunate to witness…
Ensuring an enterprise is running the latest version of software can mean the difference between market leadership and playing catch-up.…
IFS Customer Success Services all start and end with one key element: a global team of committed professionals. Mads Rydder,…
IFS Customer Success Services all start and end with one key element: a global team of committed professionals. Antonio Serrano…
Cimcorp Group, yarım yüzyıldır depolara ve dağıtım merkezlerine iç huzur getiren akıllı çözümleri olan intralojistik otomasyon üreticisi ve entegratörüdür. Cimcorp,…
IFS Customer Success Services all start and end with one key element: a global team of committed professionals. Nadee Jayatilaka, Success Manager for…
IFS Customer Success Services all start and end with one key element: a global team of committed professionals. Jose García, IFS Customer Success Manager, talks…
Maintenance 5.0 isn’t just a buzzword—it’s where insight meets innovation when it comes to business operations and the management of…
The energy, utilities, and resources industry is a complex and rapidly evolving industry that requires specialized solutions. The good news is that IFS can…
Many construction organizations running a legacy business system or sunsetting software, operate under the mantra of, “if it’s not broken,…
HOW CAN YOU IMPROVE YOUR PROJECT MARGINS IN THE ENERGY INDUSTRY? Project-based service companies do all kinds of project-related work,…
Businesses that produce with custom engineering or operate in project-based sectors such as construction or engineering need a truly project-oriented…
Trying to plan the unplannable. Today’s customers are challenging manufacturers with demands for more options, more products, and shorter lead…
How data-driven insights and AI are giving rise to the connected commercial kitchen The food service industry and its equipment…
Enhancing Employee Experience: Why Is It Important and How to Improve It? The COVID-19 pandemic forced businesses and the workforce…
Çalışan Deneyimini Geliştirmek: Neden Önemlidir ve Nasıl İyileştirilir? COVID-19 salgını, işletmeleri ve iş gücünü, çalışan deneyimi konusunda yeni bir anlayışa…
IFS Had a New Year in the Market with 22% Software Growth Overall share of software revenue is 73%, cloud…
IFS 6 in a Row. Elected Leader Gartner® Magic Quadrant™ Field Service Management IFS has ranked 6th in a row…
IFS CUSTOMER VILLAGE Uniquely powerful insights in Moment of Service™ IFS allows customers to organize their customers, employees and assets…