Digital transformation is a continuous journey, as our world ceaselessly turns to digital tools and approaches to solve our most urgent problems and make decisions. With technological trends changing at a rapid pace, businesses race to learn about these new shifts and how they can leverage up-and-coming technologies. This calls for accelerated digital transformation.
Discover the six ways IFS assyst can help fast-track digital transformation.
1. Workflow Automation: Boosting Efficiency
Ever find yourself bogged down by the monotony of routine tasks? Workflow automation takes the reins on repetitive processes, liberating your workforce to focus on more strategic initiatives. From processing invoices to managing service requests, IFS assyst ensures these tasks can seamlessly flow from one stage to the next without manual intervention.
With a streamlined workflow, not only do you accelerate task completion but also minimize errors, contributing to a smoother operational landscape. This allows your workforce to redirect their focus toward creative problem-solving, innovation, and strategic planning.
And this isn’t restricted to IT processes alone. From HR processes to customer interactions, the ripple effect of automation extends across departments, creating a web of efficiency that supports and propels the broader goals of digital transformation.
2. Omnichannel Support: Meeting Users Where They Are
Omnichannel support revolves around creating a seamless service experience, irrespective of the channel users choose. Whether an employee reaches out via email, social media, or live chat, the support journey remains consistent. This not only reduces waiting times but also ensures that employees feel heard and valued, enabling them to quickly get back to the meaningful work they need to do.
But omnichannel support isn’t just about providing multiple channels; it’s also about leveraging the data generated across them. Seamless communication between these channels prevents the need for repeating information and decreases the risk of inaccurate or duplicate data, which only causes frustrations all around. Additionally, by consolidating data from various touchpoints, organizations gain a holistic view of service requests and find areas for improvement.
3. Self-Service Access: Empowering Users
Imagine a workplace where employees don’t have to wait in a queue for every business-related woe, whether it’s with IT, HR, or Finance. IFS assyst’s self-service capabilities make this vision a reality. And when instant gratification is the norm, this ability aligns with the expectations of modern employees.
Self-service puts the power back into the hands of the users, allowing employees to troubleshoot common issues, find services available to them, or access relevant information without having to raise a ticket. This saves time and fosters a sense of independence and empowerment.
HR, Finance, and other teams can use these self-service solutions, reducing dependency on support staff and enabling employees to efficiently handle routine tasks. With tools that are user-friendly and easily accessible, you can help build positive service experiences and higher engagement.
4. Knowledge Management: The Power of Information
Speaking of accessing relevant information, IFS assyst helps you build a strong knowledge management foundation. Consolidating information, best practices, and solutions in a centralized repository accessible to all ensure that every team member has access to the collective knowledge of the organization, preventing the reinvention of the wheel (when there’s no need to) and promoting efficiency.
IFS assyst’s knowledge management features encourage easier knowledge sharing through user-friendly knowledge bases, allowing for smooth collaboration across the organization and effective problem resolution. The ability to provide feedback and offer alternative solutions to each other encourages the continuous sharing of insights, lessons learned, and innovative ideas. This culture of learning becomes a driving force behind the adaptability and resilience needed for successful digital transformation.
5. Reporting and Analytics: Data-Driven Insights
Digital transformation is dynamic and with ESM/ITSM best practices emphasizing a culture of continuous improvement, reporting and analytics play a pivotal role in this process. These capabilities provide the telescope through which leaders gain a clearer view of organizational performance. They allow leaders to delve into the intricacies of processes, user behaviors, and performance metrics, uncovering patterns and insights that would be otherwise invisible, ensuring decisions are not based on intuition but are grounded in data.
Having all the organization’s service-related data in one place using IFS assyst reduces the risk of incorrect data due to data duplication or outdated information, leading to more accurate reporting that gives a good overview of your business’ digital transformation progress.
6. AI Tools: Shaping the Future
AI tools are revolutionizing how organizations operate and IFS assyst enables other departments to leverage these tools that were traditionally only available to IT and ITSM-related processes.
For example, whether it’s automating repetitive inquiries, using virtual agents, or predicting potential service disruptions, AI brings a new level of efficiency and responsiveness. With virtual assistants available 24/7 to handle user queries, they can provide instant responses to common questions, guide users through troubleshooting steps, and even learn from interactions to improve their performance over time. This not only enhances user satisfaction but also frees up human resources for more complex tasks.
Amplify your digital transformation with IFS assyst
Having the right ESM/ITSM platform boosts your ability to truly unlock the full potential of digital transformation. IFS assyst is designed to empower your organization, enhance operational efficiency, and shape a future where possibilities are limitless.
SOURCE: MUSLEH S. (2024,JAN 17). HOW IFS ASSYST HELPS FAST-TRACK DIGITAL TRANSFORMATION. IFS BLOG. https://blog.ifs.com/2024/01/how-ifs-assyst-helps-fast-track-digital-transformation/
