IFS CUSTOMER VILLAGE Uniquely powerful insights in Moment of Service™ IFS allows customers to organize their customers, employees and assets to deliver exceptional moments of service. Feedback is essential to ensure these moments of service are truly outstanding and meet customer expectations. But the world is drowning in an ocean of customer surveys, which is causing the company’s feedback programs to sink fast. A business that used to get 36% response is now lucky to get 6% response. IFS Customerville elevates feedback and listening throughout the entire customer journey by blending technology with the arts and behavioral sciences to mimic how people naturally share and respond to feedback. This can yield higher response rates of up to 600%; This means 600% more accurate insights directly related to your business, to the right people at the right time. Business leaders receive actionable insights that enable them to intelligently improve product and service design, increase efficiency in processes, and innovate in important ways. But best of all, these insights enable a business to deliver when it matters most – service time. Date: 18 January 2022
