1. Understand Why
Resistance to ERP training often stems from fear of change or a lack of understanding of the system’s benefits. Engage with your team to uncover their concerns. Are they worried about the complexity of the new system or perhaps the security of their jobs? By having open discussions, you can address these fears directly and demonstrate how the ERP system will make their work easier and more efficient. Empathy and clear communication are your allies in this endeavor.
2. Tailor Training
One-size-fits-all training programs rarely work. Instead, tailor your training sessions to meet the diverse needs of your team. Some may prefer hands-on workshops, while others might benefit from visual aids or online tutorials. Consider different learning styles and job roles when designing the training curriculum. This personalized approach can help reduce resistance by making the learning process more relevant and less intimidating for each user.
3. Highlight Benefits
To motivate users to embrace the new ERP system, highlight its direct benefits to their daily tasks. Show how it will simplify processes, reduce manual errors, and save time. When users understand that the ERP system is a tool to make their jobs easier rather than an additional burden, they’re more likely to be receptive to training. Real-life examples of how the system can improve specific tasks can be particularly persuasive.
4. Support Champions
Identify and support champions within your organization who are enthusiastic about the new ERP system. These individuals can be pivotal in influencing their peers and promoting a positive attitude towards the change. Encourage these champions to share their experiences and successes with the system, providing a relatable source of inspiration and assistance to colleagues who may be struggling with the transition.
5. Provide Ongoing Support
Even after initial training sessions, continuous support is crucial for successful ERP adoption. Set up a helpdesk or support team that users can turn to with questions or problems. This ongoing support reassures users that they’re not alone and helps to maintain confidence in using the new system. Regular check-ins and refresher training can also help to ensure that users remain competent and comfortable with the ERP system.
6. Reward Effort
Recognizing and rewarding effort can go a long way in encouraging users to engage with ERP training. Consider implementing a reward system for those who excel in learning and using the new ERP system. Recognition can come in many forms, from verbal praise in meetings to formal awards or incentives. When users see that their efforts to adapt are valued, they’re more likely to commit to the change.
SOURCE: https://www.linkedin.com/advice/0/users-resisting-training-new-erp-system-djzsf?trk=cah1
