1. Understand EI Emotional intelligence is the ability to perceive, evaluate, and respond to your own emotions and the emotions of others. It’s critical in the workplace because it affects how you handle conflict, work under pressure, and collaborate with teammates. To cultivate resilience, start by developing self-awareness. Recognize your emotional triggers and understand how they
For organizations, eliminating unnecessary costs should be second nature. This applies across all business functions, especially in IT. Savvy CIOs are constantly looking for opportunities to reduce costs, eliminate waste, and maximize value. But sometimes this enthusiasm can go too far. Eager cost-cutting can leave the IT department vulnerable to common issues that end up
What is problem management? Problem management is a key ITSM process that identifies and resolves the underlying causes of incidents occurring in an IT service. By honing into the root cause, problem management aims to minimize the incidents that happen in the first place. Incidents that repeatedly crop up can cause frustrations all around. Think about the
1. Talent management framework A talent management framework is a set of policies, processes, and tools that guide the planning, acquisition, development, and retention of talent in an organization. It helps to align the human resources strategy with the business strategy, and to ensure that the right people are in the right roles at the
AI is everywhere. You see it in your inbox, apps, and across every social feed. From chatbots that book your dinner to tools that write your emails, the buzz is nonstop. But most of that noise is about consumer AI – nice to have, not mission critical. For medical device manufacturers delivering service in high-stakes,
Next up in our blog series exploring the 2022 Gartner® Market Guide for Mobile Workforce Management Software for Utilities (released in May 2022), we focus on the intelligent utility and the use of system and data integration to help drive a single view of the truth. Gartner addresses this as one of their key findings in the 2022
1. Benefits of incentives Incentives can have positive effects on performance management by enhancing motivation, engagement, and productivity. When employees feel rewarded for their efforts, they are more likely to work harder, smarter, and faster, and to align their actions with the organization’s goals and values. Incentives can also foster a culture of recognition and
Philosophers have been thinking about knowledge for millennia. Epistemology—the theory of knowledge—goes back at least two centuries. Organizations have been thinking about and talking about knowledge management for two decades. Most organizations know they should be making better use of knowledge. Knowledge Fuels Productivity People have an inherent understanding that knowledge is valuable to an organization; knowledge is the foundation of competency—and competency is necessary to get things done. To perform a task and achieve an
IT Asset Management (ITAM) is the process of overseeing the complete lifecycle of an organization’s IT assets. IT Asset Management (ITAM) is the process of overseeing the complete lifecycle of an organization’s IT assets. This starts from the planning, to procurement and maintenance, up until disposal. The aim is to extract the maximum value from
1. Benefits of digital transformation Digital transformation can offer many advantages for your organization, such as increased innovation and competitiveness by leveraging new technologies and business models, improved operational efficiency and agility by automating processes, streamlining workflows, and optimizing resources, and enhanced customer experience and loyalty by using data and analytics, personalization, and omnichannel communication.
