Harnessing the Potential of Your ESM/ITSM System It’s a given that organizations continually seek new tools to enhance efficiency, streamline processes, and elevate user experiences, hence it’s a no-brainer when they adopt new ESM/ITSM systems. But even the most powerful systems are only as effective as the users who wield them. Studies have shown that a mere 30%
1. Define your boundaries One of the main causes of digital fatigue is the lack of clear boundaries between work and personal life, especially when working remotely. You may feel pressured to be always available, responsive, and productive, even when you need a break. To avoid this, you need to define your boundaries and stick
Across all industries, organizations make significant investments in assets. Whether they’re being used to manufacture sweets, move thousands of passengers from point A to B or provide hospital facilities for patients, Asset Performance Management (APM) is an approach that ensures those assets are providing the best return on investment while ensuring the correct balance of
When people ask me: “What’s the best thing about the AI hype?” Sometimes I joke and say that it means I don’t have to talk about Digital Transformation anymore…unfortunately the truth is rather the opposite. Communication Service Providers and Infrastructure players that have embraced Digital Transformation are now reaping the benefits of AI, but what
1. Understand ERP Before walking into the interview room, ensure you have a solid understanding of ERP systems. They are integrated software platforms that help organizations manage their core business processes, such as finance, human resources, supply chain, and operations. When asked about a problem-solving scenario, relate it to how an ERP system functions, demonstrating
AI might be the most talked-about term in field service currently. Yet, organizations are still finding it challenging to apply it effectively and meaningfully. The 2024 Voice of the Field Service Engineer’s survey indicates that the frontline workforce is keen and prepared to adopt AI, and the 2024 Service Leader’s Agenda survey identifies AI as
This is our fourth and final blog post in the IFS series, where we explore the Market Guide for Mobile Workforce Management (MWM) Software for Utilities (published by Gartner in May 2022). We end with a deep dive into the composable utility. Gartner notes this as a key finding in the guide, illustrating how composability and the
1. Risk Context Understanding the context behind project risks is essential before communicating them to stakeholders. Always begin by thoroughly assessing the risk, considering its potential impact and likelihood. This analysis will give you the foundation to explain risks in a way that is relevant to stakeholders’ interests. When you discuss risks, frame them within
When it comes to selecting enterprise software, you can make some general assumptions about what most companies want to achieve: The selection process is a chance to apply a rigorous and disciplined evaluation of functional business requirements to ensure the ongoing success of the business. Factors such as cost, standard industry functionality and the ability to
Many companies in the energy industry are diversifying from a major reliance on oil and gas revenue and embracing the journey to net zero—more specifically, this means a focus on renewable opportunities. This requires them to adopt an agile mindset and ensure that their enterprise software solutions are flexible and can support these new business models
