1. Identify Your Objectives The first step in developing a CRM strategy is to define your specific and measurable objectives. What do you want to achieve with CRM? How will you measure your success? Some common objectives are to increase customer retention, loyalty, satisfaction, revenue, or referrals. You should also align your objectives with your
The Energy, Utilities and Resources (EU&R) sector continues to prioritize digital transformation to drive meaningful operational efficiencies while meeting the growing rise in energy demand and tackling climate change. In 2024, we will see how the industry accelerates their digitalization with integrated systems and leveraging disruptive technologies such as AI and automation. Carol Johnston, VP
1. Manage your time better One of the benefits of ERP is that it automates many repetitive and tedious tasks, such as data entry, invoicing, and reporting. This can save you a lot of time and energy that you can use for more creative and strategic work. ERP also provides you with real-time data and
1. Cloud-Based ERP Cloud-based ERP is a type of ERP that runs on a remote server and can be accessed via the internet. Cloud-based ERP offers several advantages over traditional on-premise ERP, such as lower upfront costs, scalability, flexibility, and security. Cloud-based ERP also enables real-time data analysis and collaboration across different locations and devices.
For people who have worked with me before, it’s no secret that I place immense value on data-driven decision-making. As Peter Drucker once said, “You can´t manage what you can´t measure”. While I acknowledge that business is not solely defined by numbers, I couldn’t help but wonder if our Presales efforts were truly yielding results.
In a world that is committed to embracing sustainability, organizations are realizing the importance of integrating eco-conscious practices into their core operations. One of the standout strategies in this pursuit is the adoption of electric vehicles (EVs), a pivotal stride toward reducing greenhouse gas emissions for service-centric organizations. In my latest blog post, I delve into
1. Define Clear Roles and Expectations One of the first steps to ensure your ERP team meets its goals is to define the roles and responsibilities of each team member and communicate them clearly. This will help avoid confusion, duplication, or gaps in tasks and deliverables. It will also help align the team with the
Rob Mather, Vice President, Aerospace and Defense Industries at IFS Since the release of ChatGPT, it seems like all anyone can talk about is Artificial Intelligence (AI). However, beyond the public domain, AI has the potential to offer vast opportunities for increased efficiency and productivity in various industries. How, though, can we apply AI in an
1. Join Online Communities One of the easiest and most accessible ways to network with ERP professionals is to join online communities, such as forums, groups, blogs, podcasts, and webinars, that focus on ERP topics. Online communities can offer you valuable insights, tips, feedback, and support from people who share your interest and goals in
1. Customization vs Configuration Before we dive into the best options, let’s clarify the difference between customization and configuration. Customization is the process of modifying the source code or adding new code to the ERP system to change its functionality, appearance, or behavior. Configuration is the process of adjusting the settings, parameters, or features of
