Utilities rely on mobile workers and fleet vehicles to manage and respond to various activities in the field. From service calls, asset oversight, maintenance, and repair to serving as first responders in emergency scenarios such as extreme weather events. At the same time, regulatory bodies require utilities to inspect and safeguard assets in the field. This can
Industrial executives are under pressure. Rising volumes, constrained budgets, and widening workforce gaps are stretching operations to the limit. At the same time, a new generation of AI and automation is shifting the landscape. Robotic Process Automation (RPA), once a breakthrough, is no longer enough. Intelligent Digital Workers are redefining what’s possible. In the early
1. Use a reliable inventory management system An inventory management system is a software or tool that helps you track, monitor, and control your inventory levels, movements, and costs. It can automate tasks such as barcode scanning, data entry, order fulfillment, and reporting. It can also integrate with other systems such as accounting, sales, and ecommerce. A
How big a problem is electronic waste? Well, according to a United Nations global report, in 2019, a whopping US $57 billion worth of high-value, recoverable materials such as gold, silver and copper was mostly dumped or burned rather than being collected for treatment and reuse. To put it another way: in just one year, a sum greater than the Gross Domestic Product of most countries went to waste. For many, the recent
Executive Summary In this digital whitepaper, we look at the challenges service desk managers face and the trends behind them. We will focus on the opportunities that arise from overcoming each challenge and set out practical solutions that have been proven to work. By recognizing and tackling these challenges, the service desk can embark on
1. Define your brand identity The first step to use corporate branding to engage your employees and increase their productivity is to define your brand identity. Your brand identity is the set of attributes, characteristics, and messages that distinguish your business from others and communicate your value proposition to your customers and stakeholders. Your brand
Increasingly, manufacturers are looking to deliver superior service offers to differentiate their brands, increase margins and secure customer loyalty. As the latest IDC MaturityScape report examines the maturity of Field Service Management entering 2022, Mark Brewer, VP Service Industries at IFS, considers the associated orchestration capabilities that make the difference between success and failure. SERVICE: A
Now more than ever, we see a significant shift in the operating models across organizations, mainly when delivering service and experiences. Companies that excel at keeping customers at the center of their strategy have an easier journey to increase their base and build trust with the end-user. It’s a fact that our customers and consumers expect nothing less
1. Audience Insight Audience analysis serves as the bedrock for crafting stories that captivate and persuade. By dissecting demographic data, psychographic profiles, and consumer behavior patterns, you gain a nuanced understanding of who your audience truly is. This insight allows you to create characters and scenarios in your marketing stories that reflect your audience’s own
Good IT service management practice doesn’t just happen. It requires multiple trials and errors to get right and involves a thorough understanding of your people, processes, and technologies. In the following weeks, we’ll be sharing some great hacks to help optimize your ITSM processes. This week, we’re looking at the people that help drive your ITSM strategies.
