Is your tech delivering moments of service that your customers love? Or is it silently destroying your brand reputation just out of sight? As the saying goes, “Trust takes years to build, seconds to break, and forever to repair”. Trust builds over time, so the trick is to find and eliminate anything that damages customer trust. When
1 Feedback sources Feedback is essential to understanding your stress level, management strategies, and program outcomes. It can help you identify your triggers, strengths and weaknesses, progress and challenges, and areas for improvement. Feedback can come from various sources, such as self-assessment tools, peer support, and professional guidance. Self-assessment can increase your awareness of stress
The increasing number of ‘business technologists’ means that every aspect of an organization is reliant on technology to carry out successful business operations. IT teams are therefore faced with the challenge of maintaining constantly evolving IT infrastructure to meet their organization’s day-to-day demands, especially during periods of growth and development. In situations like this, how
Implementing ITIL involves reframing the way an organization works and involves changes within its people, processes, and technology. Not only can such a project be a huge undertaking but also requires continuous improvements and iterations along the way. Preparation is key to a successful ITIL implementation, so we’ve put together a nine-step plan to help
1. Know Your Audience Understanding your audience is the foundation of any successful marketing strategy. You need to know who they are, what they value, and where they spend their time. This knowledge will help you to tailor your message and choose the channels that are most likely to reach them. For instance, if your
In manufacturing, even brief delays can ripple across operations, leading to financial losses and damaging customer confidence. What if you could identify these delays before they happen? With IFS.ai Operation Time Prediction, you can. Predict Delays Before They Happen The newly released IFS.ai Operation Time Prediction feature, part of the May 2025 IFS Cloud release,
Enterprise Service Management is about applying a service-oriented business model to the way your organization works internally. It is an operational architecture, a model, where each service provider within the organization–whether IT or HR, or Facilities, or any other department–is defined as a service domain that offers services to people within an organization. These services deliver
1. Gather Data Before you can make an informed decision, you need to gather all relevant data. This means looking for information from a variety of sources, analyzing past outcomes, and understanding the context of the situation. It’s essential to avoid confirmation bias, where you only seek out information that supports your preconceptions. Instead, challenge
Act Now: Why Digital Transformation Can’t Wait in the Race to Net Zero There’s something powerful about the right people being in the right room at the right time. That’s exactly what happened at the e-FWD Momentum Breakfast in Liverpool. Hosted by E-FWD, the Momentum Morning is a dynamic breakfast briefing that brings together industry
In the construction and engineering industry having effective financial control is much more than producing a set of monthly accounts. It is also more than simply summing up the costs and resources of a project when it comes to an end. It requires dedicated governance that not only tracks costs in real time, but forecasts
