1. Understand Needs Before diving into customization, it’s fundamental to understand the needs of each department within your organization. Engage with every team and listen to their concerns and requirements. This will not only help you gather valuable insights but also make each team member feel heard and valued. By acknowledging the unique challenges and
Service Catalog is an integral part of your field service infrastructure. It allows you to standardize and simplify your service offering while aligning your service request and fulfillment processes with automated approvals and workflows. Achieve enhanced service levels through an organized user interface and a single point of entry, accessible by desktop or mobile devices.
Employee service experience encompasses the various interactions employees have with the services and support provided by their company. This includes everything from IT assistance to HR support and beyond. A positive service experience can significantly impact an employee’s job satisfaction, productivity, and overall engagement with the company. Research shows that a positive shift in employee
1. Empathy Defined Empathy, the ability to understand and share the feelings of another, is a powerful tool in any setting, but especially so in an ERP environment. Here, you’re often dealing with stress from system integrations, data accuracy, and real-time information flow. Recognizing the challenges your colleagues face and showing genuine concern can break
There’s no excuse for poor quality in manufacturing. A connected, properly trained and enabled workforce is your best defense. Product quality can be a make-or-break for manufacturing success, reputation, and profitability. But as the worsening skills shortage ripples throughout the industry, manufacturers face new strains to ensure frontline workers are trained correctly and equipped with the
Safety is all about putting people first. Yes, the impact of safety issues in the manufacturing sector can be substantial from a compliance, cost and reputation perspective—but even worse is the cost to staff wellbeing. Alex Leclerc, CEO, Poka It’s estimated that loss in productivity and medical, legal, and workers’ compensation expenses cost U.S. businesses billions
1. Data Silos Imagine your company as a bustling marketplace, where each stall is a department with its unique set of data. Just as a market thrives on the exchange of goods, your business needs a free flow of information. Data silos occur when departments or systems within an organization operate independently with limited interaction
IFS Unleashed 2024 is poised to be a groundbreaking conference where attendees will witness firsthand the evolving landscape of AI and its transformative potential for businesses. It is not just about understanding AI as a singular entity like Generative AI (GenAI), but about exploring its integration into various organizational elements such as simulations, operations, planning
Every minute of equipment downtime is money lost. There’s no room for slack for frontline workers when every component on the shop floor must run like a well-oiled machine. The average manufacturer deals with 800 hours of equipment downtime per year—more than 15 hours per week. That downtime comes at a cost, and it isn’t cheap.
1. SMART Basics SMART goals start with specificity; in ERP, this means identifying the exact area you wish to improve or advance in, such as mastering a particular ERP module or enhancing cross-departmental communication. Your goals should be measurable, with clear indicators of progress, like completing a certification or reducing system errors by a certain
