A year on from our last Service Industry projections, Artificial Intelligence (AI), and now increasingly agentic AI, continue to drive transformative advances for service providers. AI has the potential to further revolutionize service delivery through 2025 and beyond, enabling autonomous, intelligent and context-aware interactions that can provide personalized responses and go beyond that to execute
1. Define the scope and objectives Herhangi bir ERP değişim yönetimi projesindeki ilk adım, değişimin kapsamını ve hedeflerini tanımlamaktır. Yeni veya geliştirilen ERP sisteminin beklenen faydaları ve sonuçları nelerdir? Bu sistem mevcut süreçleri, iş akışlarını ve her bir lokasyonun rollerini nasıl etkileyecektir? Ayrıca, bu değişim genel iş stratejisi ve vizyonuyla nasıl uyumlu olacak? Bu soruları
The construction and engineering industry is poised for transformative changes unfolding fully over the next 2-3 years. As the industry grapples with longstanding challenges like profitability, inefficiencies, productivity and the need for modernization, the adoption of Industrial AI, digital transformation, and innovative practices to drive improved control of projects will play pivotal roles. This article explores
The success of any IT department is largely dependent on its ability to deliver value to its customers. The traditional KPIs that IT departments used to measure their success, such as uptime and availability, are becoming less relevant in a world where customer experience is king. That’s why customer-centric KPIs have become increasingly important for
1. What are ERP customization and configuration options? ERP customization and configuration options are the ways you can modify your ERP system to fit your business requirements and preferences. Customization involves changing the code or functionality of the ERP system, while configuration involves adjusting the settings or parameters of the ERP system. For example, you
Defense sector developments for 2025 – AI comes to the aid of the skills shortage, Industry 5.0 brings back the humans, drones take to the water & cybersecurity focus intensifies. The defense sector is marching down an increasingly digitized path in 2025. AI is revolutionizing maintenance and repair; Industry 5.0 is centering on humans in
The global manufacturing industry is at a pivotal juncture going into 2025. Rapid technological advancements, climate change, and intensifying cybersecurity threats demand urgent, strategic solutions. While many manufacturers recognize the transformative potential of technologies like Industrial AI, decision paralysis and reluctance to disrupt existing systems are holding many back. Manufacturers face a variety of pressures
1. Define the scope and goals of customization Before customizing ERP, you need to have a clear understanding of the scope and goals of the project. What are the main pain points or opportunities that you want to address with customization? How will customization align with your organization’s vision, mission, and values? How will customization
The telecommunications industry stands at the crossroads of innovation and transformation. As technologies such as 5G, AI, and edge computing mature, their potential to reshape industries, societies, and economies is becoming more apparent. However, with these opportunities come challenges – ranging from monetization dilemmas to sustainability demands and cybersecurity complexities. In 2025, I predict five
Since its inception, documentation for software system users has been known as “help”. Fast-forward to today, when software companies now provide a wide range of user education material, including documentation, across various media, it is still important to think of this offering as help. Visualize your user education offering as the guiding hand extended by
