In the current context, CEOs and CFOs are focused on managing cash flow and are cautious about spending. But at the same time, many organizations have discovered that they don’t have the ITSM tools they need to support home working at scale. So how can you present a compelling business case to get the ITSM technology you need to
Mergers and acquisitions (M&A) can be a powerful growth lever. They help service organizations expand market reach, consolidate operations, and unlock scale. But anyone who’s been through an M&A knows it can also introduce operational chaos, overlapping teams, mismatched skills, redundant territories, and rising labor costs. So how do you take the strategic promise of
1. Prioritize Tasks To manage your time effectively, you need to prioritize your tasks. Start by identifying the most critical projects with impending deadlines or those with the highest value to your research goals. Use a prioritization technique like the Eisenhower Matrix, which helps you categorize tasks based on urgency and importance. This will allow you
Unplanned work (things you didn’t know you needed to do when you started your day) gets in the way of planned work (things you should be doing). This is why most people end the day thinking “I didn’t get as many things done as I thought I would today”. That’s because of unplanned work. The service
What is an IT ticketing system? An IT ticketing system enables IT helpdesk or support teams to easily receive and resolve any IT support-related inquiries. By streamlining the process from the moment an end-user submits a ticket to the time a helpdesk agent resolves the issue, the IT ticketing system provides a better experience for
1. Identify the source of conflict The first step to resolving a conflict is to understand its root cause and the perspectives of the parties involved. Is the conflict due to miscommunication, misunderstanding, differing expectations, or conflicting interests? Try to clarify the facts, the goals, and the values of each side, and avoid making assumptions
When your service desk is facing many thousands of incidents and service requests, presenting home workers with a self-service web portal is essential to ensuring your people can get the services and assistance they need to be productive: However, the benefits of a self-service portal will only be realized if it is designed and delivered in a way that appeals to employees. The user experience (UX) that
The engineering and construction industry is facing many challenges. In a recent independent global survey of the industry carried out by Censuswide Research, the top challenges and goals that were identified included: Tackling these challenges is not easy when we are surrounded by global economic and political uncertainties. If there is one word that describes what companies need to
1. Vision statement A vision statement is a concise and inspiring declaration of what your project team wants to achieve in the long term. It should answer the question: What is the ultimate impact or value of our project? To craft a vision statement, you can brainstorm with your team about the big picture, the
It’s one thing to talk about sustainability. It’s another to embed it into the way your business actually works. That’s exactly what remanufacturing does. And if the word makes you think of dusty shelves, warranty parts, or “second best,” it’s time for a mindset shift. What Remanufacturing Really Means in 2025 Remanufacturing isn’t about fixing
