IFS CUSTOMER VILLAGE Uniquely powerful insights in Moment of Service™ IFS allows customers to organize their customers, employees and assets to deliver exceptional moments of service. Feedback is essential to ensure these moments of service are truly outstanding and meet customer expectations. But the world is drowning in an ocean of customer surveys, which is
After the sales process, service operations come into play for companies operating in industries such as white goods, electronics, machinery, automotive, medical devices, and furniture. These operations include installation, user training, technical support for potential issues, service processes in case of malfunctions, and, if applicable, the periodic maintenance of sold machines—whether within or outside the
A modern enterprise resource planning (ERP) system like IFS Applications supports multiple planning methods. The important thing is to decide which of these methods will produce the best results for you. The original version of this blog was published in 2017 and since then several new planning options have been added to the new version
The effective management of scarce resources is the oldest and most fundamental problem of economics. The reason is that while the world population is rapidly increasing, the world’s resources are depleting at the same rate. This inversely proportional development is tightening the ropes every passing day and forcing businesses to be more careful than ever
A PRODUCT LIVES TWICE The initial life of a standard product or component is becoming shorter due to the compression of innovation cycles. The secondary life – which often involves adapting the standard product to specific needs – is becoming much longer. This is rapidly transforming the aftermarket into a mainstream market with new business
The reason why we are in the Information Age is the value that information gains day by day. What is important in the Information Age is not the abundance of information but the correct use and management of information. What technology companies need to do is to collect and store information without losing any of it and
The Machinery and Equipment Manufacturing sector has its own unique needs due to customer-specific production and design requirements and the extension of the product life cycle of these products to after-sales service support. At the same time, global competition conditions require fast and flexible responses to customer offers and demands. Therefore, the configuration management of
Gone are the days when most manufacturers could only offer standard products in standard configurations. Today, to stay competitive, many companies must design and manufacture products that are customized and configured to order. IFS Sales Rules guide the seller and the customer smoothly and conveniently through the selection of products, product features and accessories. Customers
You may be experiencing problems such as your production processes becoming increasingly complex with the increasing variety of products in parallel with your growing business or the complexity of planning the raw materials and semi-finished product requirements required for production. In this case, you can examine the IFS Advanced Planning Board, an advanced scheduling tool
In today’s competitive world, the aim of businesses is to increase productivity and pay attention to how much or how fast they produce, as well as how much loss they produce. The way to increase productivity and reduce losses is to collect and process information on the production line in a healthy way and to
