With Enterprise Service Management (ESM), organizations can streamline their service delivery processes, improve customer satisfaction, and foster a culture of collaboration and continuous improvement. This blog will explore how using a people-centered approach and utilizing ESM businesses can achieve higher levels of operational efficiency, customer loyalty, and overall business success. Understanding Enterprise Service Management (ESM)
While it might not always make headlines, the manufacturing sector remains the unsung hero of the global economy, quietly weaving together the fabric of modern civilization. The manufacturing sector is not just surviving; it’s thriving and evolving in ways that are reshaping our world. Consider this: according to the World Bank, in 2021, manufacturing contributed 16.6%
1. Benefits of ERP CI ERP CI can bring many benefits to an organization, such as increased performance and reliability, enhanced functionality and usability, and greater alignment and agility. Regular testing, fixing, and optimization of the ERP system can ensure it runs smoothly and efficiently, without errors or downtime, improving productivity and satisfaction of employees
Today’s theaters of warfare are more connected than ever, with an increasing number of interlinked devices and data streams providing real-time data about force readiness, soldiers, and equipment that is critical to combat zones. For mission success, defense forces must ensure they successfully harness this data deluge and transform data into actionable strategic insights. A
The industry is experiencing a rapid transformation, evolving to an intelligent, sustainable business model while maintaining existing services to communities and partners. As discussed at a recent webinar facilitated by IDC, it’s an exciting time. Never before has technology served as such an important enabler as utilities digitally transform to accommodate the new order. The data
1. Understand the basics of AI AI is a broad term that covers various technologies and applications, such as machine learning, natural language processing, computer vision, and chatbots. To work with AI-enabled ERP, you need to understand the basics of how these technologies work, what they can do, and what their limitations are. You don’t
Are you tired of juggling multiple service requests, departments, and vendors, all while trying to maintain a positive customer experience? You’re not alone. A 2021 Axelos survey revealed that 68% of organizations already have enterprise service management (ESM) strategies in place to get a handle on their service delivery and improve the service experience for everyone. Getting
One of the most challenging issues facing businesses today is employee turnover. According to the U.S. Bureau of Labor Statistics, the total separations rate in 2021 was 47.2 percent of U.S. jobs. Roughly 70 percent of those were voluntary, resulting in a tremendous, unplanned loss of both knowledge and experience. Companies can minimize losses by
1. Involve users in the selection process One of the first steps to ensure user satisfaction of an ERP system is to involve them in the selection process. This means that you should consult with your users, understand their pain points, and identify their requirements and preferences for the ERP system. You should also involve
Rail transportation is a cornerstone of global logistics, ensuring the safe and reliable movement of people and goods. Despite its seemingly straightforward model—load, transport, unload—the processes involved are complex and multifaceted. Effective asset management is crucial in this challenging environment, where the failure of a single asset can disrupt entire operations. To maintain efficiency and
