The success of any IT department is largely dependent on its ability to deliver value to its customers. The traditional KPIs that IT departments used to measure their success, such as uptime and availability, are becoming less relevant in a world where customer experience is king. That’s why customer-centric KPIs have become increasingly important for
1. What are ERP customization and configuration options? ERP customization and configuration options are the ways you can modify your ERP system to fit your business requirements and preferences. Customization involves changing the code or functionality of the ERP system, while configuration involves adjusting the settings or parameters of the ERP system. For example, you
Defense sector developments for 2025 – AI comes to the aid of the skills shortage, Industry 5.0 brings back the humans, drones take to the water & cybersecurity focus intensifies. The defense sector is marching down an increasingly digitized path in 2025. AI is revolutionizing maintenance and repair; Industry 5.0 is centering on humans in
The global manufacturing industry is at a pivotal juncture going into 2025. Rapid technological advancements, climate change, and intensifying cybersecurity threats demand urgent, strategic solutions. While many manufacturers recognize the transformative potential of technologies like Industrial AI, decision paralysis and reluctance to disrupt existing systems are holding many back. Manufacturers face a variety of pressures
1. Define the scope and goals of customization Before customizing ERP, you need to have a clear understanding of the scope and goals of the project. What are the main pain points or opportunities that you want to address with customization? How will customization align with your organization’s vision, mission, and values? How will customization
The telecommunications industry stands at the crossroads of innovation and transformation. As technologies such as 5G, AI, and edge computing mature, their potential to reshape industries, societies, and economies is becoming more apparent. However, with these opportunities come challenges – ranging from monetization dilemmas to sustainability demands and cybersecurity complexities. In 2025, I predict five
Since its inception, documentation for software system users has been known as “help”. Fast-forward to today, when software companies now provide a wide range of user education material, including documentation, across various media, it is still important to think of this offering as help. Visualize your user education offering as the guiding hand extended by
1. Understand the basics Before you dive into the details of ERP, you need to have a clear understanding of the core concepts and principles of this system. You should learn what ERP is, why it is important, how it works, what are the main components and modules, what are the benefits and challenges of
Even with the call to return to the office, distributed teams have continued to grow in the past couple of years thanks to the growth of remote and hybrid working. The trend towards distributed teams is expected to continue, with experts predicting that by 2025, 70% of the workforce will be working remotely at least five days
Are you constantly troubleshooting, coding, and developing new systems? If so, you’re not alone – the IT industry is essential to the success of many organizations, and IT teams are often the backbone of these operations. However, the high-pressure, fast-paced nature of IT work can take its toll on even the most dedicated and passionate
