Self-service has become a cornerstone of customer satisfaction and business success but getting everyone on board a new self-service portal is easier said than done. Why is self-service important? Self-service tools empower users to find solutions, access information, and complete tasks independently, all while saving time and effort. Self-service portals have emerged as powerful tools
1 Identify and address user needs Before introducing the ERP system to your users, you need to understand their needs, expectations, and concerns. Conduct surveys, interviews, or focus groups to gather feedback and insights from different user groups, such as managers, employees, customers, or suppliers. Find out what they value, what they struggle with, and
Planning and scheduling optimization is often the differentiator between a successful operation and one hindered by inefficiencies and cost overruns. Even the best-run businesses will trip at the starting line if planning and scheduling capabilities are not optimized. This blog post examines 10 important questions covered in the paper that you should consider before investing
Challenging Times Require a New Approach These days, it’s so hard to be successful in manufacturing. We’re living in a time of accelerated disruption, characterized by continuous volatility and heightened uncertainty. Changing customer needs and preferences are forcing companies to adapt quickly as technology advances. This requires a deep understanding of the competitive landscape and
1 Cloud-based ERP One of the most noticeable changes in ERP software is the shift from on-premise to cloud-based solutions. Cloud-based ERP offers many advantages over traditional ERP, such as lower upfront costs, faster deployment, scalability, flexibility, and accessibility. Cloud-based ERP also enables real-time data analysis, collaboration, and integration with other cloud services and applications.
Stress is a common issue in the workplace, with a recent Gallup report stating that 44% of employees experience a lot of daily stress. As things quickly picked up after the holidays – approaching deadlines, piles of unfinished projects, and even just managing the usual rush of your job – the desire to go back to those
A year on from our last Service Industry projections, Artificial Intelligence (AI), and now increasingly agentic AI, continue to drive transformative advances for service providers. AI has the potential to further revolutionize service delivery through 2025 and beyond, enabling autonomous, intelligent and context-aware interactions that can provide personalized responses and go beyond that to execute
1. Define the scope and objectives Herhangi bir ERP değişim yönetimi projesindeki ilk adım, değişimin kapsamını ve hedeflerini tanımlamaktır. Yeni veya geliştirilen ERP sisteminin beklenen faydaları ve sonuçları nelerdir? Bu sistem mevcut süreçleri, iş akışlarını ve her bir lokasyonun rollerini nasıl etkileyecektir? Ayrıca, bu değişim genel iş stratejisi ve vizyonuyla nasıl uyumlu olacak? Bu soruları
The construction and engineering industry is poised for transformative changes unfolding fully over the next 2-3 years. As the industry grapples with longstanding challenges like profitability, inefficiencies, productivity and the need for modernization, the adoption of Industrial AI, digital transformation, and innovative practices to drive improved control of projects will play pivotal roles. This article explores
The success of any IT department is largely dependent on its ability to deliver value to its customers. The traditional KPIs that IT departments used to measure their success, such as uptime and availability, are becoming less relevant in a world where customer experience is king. That’s why customer-centric KPIs have become increasingly important for
