Executive Summary In this digital whitepaper, we look at the challenges service desk managers face and the trends behind them. We will focus on the opportunities that arise from overcoming each challenge and set out practical solutions that have been proven to work. By recognizing and tackling these challenges, the service desk can embark on
1. Define your brand identity The first step to use corporate branding to engage your employees and increase their productivity is to define your brand identity. Your brand identity is the set of attributes, characteristics, and messages that distinguish your business from others and communicate your value proposition to your customers and stakeholders. Your brand
Increasingly, manufacturers are looking to deliver superior service offers to differentiate their brands, increase margins and secure customer loyalty. As the latest IDC MaturityScape report examines the maturity of Field Service Management entering 2022, Mark Brewer, VP Service Industries at IFS, considers the associated orchestration capabilities that make the difference between success and failure. SERVICE: A
Now more than ever, we see a significant shift in the operating models across organizations, mainly when delivering service and experiences. Companies that excel at keeping customers at the center of their strategy have an easier journey to increase their base and build trust with the end-user. It’s a fact that our customers and consumers expect nothing less
1. Audience Insight Audience analysis serves as the bedrock for crafting stories that captivate and persuade. By dissecting demographic data, psychographic profiles, and consumer behavior patterns, you gain a nuanced understanding of who your audience truly is. This insight allows you to create characters and scenarios in your marketing stories that reflect your audience’s own
Good IT service management practice doesn’t just happen. It requires multiple trials and errors to get right and involves a thorough understanding of your people, processes, and technologies. In the following weeks, we’ll be sharing some great hacks to help optimize your ITSM processes. This week, we’re looking at the people that help drive your ITSM strategies.
It is estimated that a typical containerized cargo shipment has 30 parties involved in its journey and passes through at least two seaports and one or two inland ports. Each container’s movement from source to destination will generate an average of 200 interactions between the interested parties. Tracking and administering cargo globally across multiple jurisdictions
1. Understand Needs Understanding the unique needs and concerns of each stakeholder is crucial in resolving conflicts. Engage in active listening during discussions to truly grasp what each party values most in the project. Acknowledge their perspectives and consider the impact of their priorities on the project’s overall objectives. This foundational step is not about
Artificial intelligence is everywhere, yet for many organizations the journey from curiosity to delivering value can feel daunting. At our recent “Get Started with IFS.ai” webinar, our experts shared practical advice for businesses ready to take the first step with Industrial AI. Here are the five top tips Sören Michl, VP AI Adoption, IFS and
The pace of innovation for telecoms is genuinely staggering. Just 40 years ago, we launched 1G to support our big, blocky Motorola “mobile” phones, weighing in at 2.5 lbs. or 1.13 kgs. The technology was analog and supported voice only. The battery life, connection quality, and security were poor, with many dropped calls. I have
